SHIPPING & RETURNS

Domestic Shipping

Free same-day shipping on all orders placed before 1 pm EST, Monday through Friday on U.S. orders.  Orders placed after 1 pm EST are shipped the next business day.

All orders are shipped USPS first class with tracking numbers.

U.S. orders typically arrive within 2 - 4 business days.

International Shipping

$20 same-day shipping on all international orders placed before 1 pm EST, Monday through Friday.  Orders placed after 1 pm EST are shipped the next business day.

All international orders are shipped USPS first class international mail with tracking numbers provided.

International order arrival times vary based on the country of destination, but most customers have received their orders within 2 weeks of purchase.

Returns & Exchanges

Free returns on all items within 30 days of purchase.

Free exchanges on all items within 60 days of purchase.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift cards are non-returnable.

    To complete your return, we require a receipt or proof of purchase.

    Refunds

    Once your return is received, inspected, and approved, we will send you an email to notify you that we have approved your returned or exchanged item. 

    The full amount of your purchase price will be refunded to your original payment method for any returns within the thirty (30) day window.

    The full amount of your purchase price will be credited to your account for any exchanges within the sixty (60) day window.

    Warranty

    Defender Ring, LLC warrants each new product against defects for one (1) year from the date of purchase and agrees to replace any defective product without charge.

    Important: This warranty does not cover damage resulting from accident, use or misuse, lack of reasonable care.  

    If you need product replacement, please email us at hello@defenderring.com.

    Return & Exchange Shipping

    To return your product, please mail it to us at:

    Defender Ring, LLC
    350 Canal Street #188 
    New York, NY 10013

    You will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.