Returns and Exchanges

Returns

Defender Ring offers free returns on all items within 30 days of purchase.

Exchanges

Defender Ring offers free exchanges on all items within 60 days of purchase.

Process

1) Email us at hello@defenderring.com for returns or exchanges. Please include your name, order #, and the reason for your email. 

2) After we've confirmed acknowledgement of your return or exchange, mail your product to us at:

Defender Ring, LLC
350 Canal Street #188 
New York, NY 10013

IMPORTANT:

Exchanges: Only mail back the ring product and your packing slip. All other materials, products, and packaging do not need to be mailed back to us.

ReturnsAll products, materials, and packaging must be included and mailed back to us.

The buyer is responsible for costs associated with shipping the product(s) back to us for returns or exchanges. For exchanges, Defender Ring will pay for costs associated with shipping the exchanged item back to the buyer.

We recommend using shipping insurance or tracking to ensure a fast and smooth return process.

Conditions

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift cards are non-returnable.

Refunds

Once your return is received, inspected, and approved, we will send you an email to notify you that we have approved your returned or exchanged item. 

The full amount of your purchase price will be refunded to your original payment method for any returns within the thirty (30) day window.

The full amount of your purchase price will be credited to your account for any exchanges within the sixty (60) day window.

Warranty

Defender Ring, LLC warrants each new product against defects for one (1) year from the date of purchase and agrees to replace any defective product without charge.

IMPORTANT: This warranty does not cover damage resulting from accident, use or misuse, lack of reasonable care.  

If you need product replacement, email us at hello@defenderring.com.